Appointments:

Clinic visits are scheduled on an appointment basis.  Our goal is to serve each patient efficiently and without excessive waiting.  Therefore, the receptionist may ask for basic information regarding the purpose of your visit, in order to reserve the necessary time required to meet your healthcare needs.  If for any reason you are unable to keep your appointment, please call 432-4587 as soon as possible to cancel your appointment.  At that time, the receptionist will assist in re-scheduling your appointment if necessary.

Hours of Operation:

Monday through Friday, 8:30 a.m. to 5:00 p.m. with extended hours on Monday and Thursday until 6:30 p.m.

Fees/Billing:

Fees for professional services, laboratory, x-ray and other special services are based on the nature and extent of the services rendered.  All co-payments are due and payable at the time of service.  Medicaid recipients are required to show their cards at each visit.

If you are receiving care for a work-related injury, please notify the receptionist when you arrive for your appointment.  We will need to obtain employer information for billing purposes.

Billing statements are sent out once a month.  All charges are due and payable within 30 days.  If you have any questions regarding your account please feel free to call.  We'll be happy to answer your questions.

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Insurance:

It is the patient's responsibility to provide our business office with accurate insurance policy information.  We will submit claims to your insurance company as a courtesy.  However, the account balance is ultimately the patient's responsibility.  For those without insurance, payment plans are available.

All providers at the Milbank Medical Center participate in Medicare Part B.  Claims are sent by the clinic, and Medicare sends payments directly to the clinic.  The clinic also files claims for supplemental Medicare insurance.  Patients with supplemental insurance need to provide policy information to the business office so that claims can be sent.

Our insurance office is available to assist you with any questions you have regarding insurance processing.

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